Terms and Conditions

Last Updated: July 2026


Welcome to For The Bold Customs. By using this website and placing an order, you agree to the following Terms & Conditions. Please read them carefully before making a purchase.


1. About Us

For The Bold Customs is a UK-based small business creating handmade leather keyrings, stickers, gifts and personalised products.

If you have any questions, please contact us at:

Email: [email protected]


2. Placing an Order

By placing an order you confirm that:

  1. You are at least 18 years old or have permission from a parent or guardian.
  2. All information provided is accurate.
  3. You are authorised to use the payment method provided.

Orders are only accepted once payment has been successfully received.


3. Product Information

As each item is handmade, slight variations in colour, finish, texture and positioning may occur. These differences are part of the handmade process and are not considered faults.

Colours may also vary slightly due to different screen settings.


4. Personalised Orders

For personalised products, it is your responsibility to ensure:

  1. Names are spelled correctly.
  2. Photos uploaded are of good quality.
  3. Any personalisation details are accurate before submitting your order.

Once production has started, personalised orders cannot usually be changed or cancelled.


5. Custom Artwork

Where custom artwork is created from photographs:

  1. You confirm you own the rights to any photographs submitted or have permission to use them.
  2. We reserve the right to refuse images that are offensive, copyrighted or inappropriate.

Artwork remains the intellectual property of For The Bold Customs unless otherwise agreed in writing.


6. Pricing

All prices are shown in GBP (£).

Prices may change at any time without notice but will not affect orders already placed.


7. Payment

We accept secure online payments through our payment providers.

Orders will not be dispatched until payment has cleared.


8. Processing Times

As many items are handmade to order, processing times vary depending on the product.

Estimated processing times are 1-6 weeks unless stated on each individual product listing.

During busy periods these times may increase.


9. Delivery

Delivery estimates are provided as guidance only.

Once your order has been handed to the courier or Royal Mail, delivery times are outside of our control.

We cannot be held responsible for delays caused by:

  1. Royal Mail
  2. Couriers
  3. Customs
  4. Weather
  5. Industrial action
  6. Other circumstances beyond our control

Customers are responsible for ensuring their delivery address is correct.


10. Lost or Damaged Parcels

If your parcel arrives damaged, please contact us within 48 hours with photographs of:

  1. The packaging
  2. The item
  3. Any damage

If your parcel is believed to be lost, please contact us and we'll work with the courier to investigate.


11. Returns & Refunds

Under UK Consumer Contracts Regulations, personalised or custom-made products are non-returnable unless faulty or incorrect.

For non-personalised items, you may return them within 14 days of receiving your order.

Returned items must be:

  1. Unused
  2. In their original condition
  3. Returned in suitable packaging

Return postage costs are the customer's responsibility unless the item is faulty.

Refunds will be processed once the returned item has been received and inspected.


12. Faulty Items

If your item arrives faulty, damaged or incorrect, please contact us as soon as possible with photographs.

Where appropriate, we will offer:

  1. A replacement
  2. A repair
  3. A refund

In accordance with your statutory rights.


13. Intellectual Property

All artwork, illustrations, photographs, designs, logos and content on this website remain the property of For The Bold Customs.

They may not be copied, reproduced, sold or used without written permission.


14. Acceptable Use

You agree not to:

  1. Use this website unlawfully.
  2. Attempt to interfere with the website.
  3. Copy or redistribute website content without permission.


15. Limitation of Liability

To the fullest extent permitted by law, For The Bold Customs shall not be liable for indirect or consequential losses arising from the use of this website or our products.

Nothing in these Terms excludes liability where it would be unlawful to do so.


16. Privacy

Your personal information is handled in accordance with our Privacy Policy.

We only collect information necessary to process your order and provide customer service.


17. Governing Law

These Terms & Conditions are governed by the laws of England and Wales.

Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.


18. Contact

If you have any questions regarding these Terms & Conditions, please contact:

For The Bold Customs

Email: [email protected]