Terms and Conditions

All rights, title and interest in any artwork remain the sole property of Sophie Wells of Sophie Wells Art, including after purchase. This applies to original artworks, commissions, prints and any current or future reproductions in any format.

Purchase of an artwork does not transfer copyright or grant permission to reproduce, distribute, copy, alter, mint as an NFT, or otherwise exploit the artwork for commercial or non-commercial purposes without prior written consent from the artist.

Collectors may not reproduce or use the artwork in any way without express written permission. Sharing photographs of purchased artworks on social media for personal, non-commercial purposes is always welcome and does not breach this clause - I do ask if you could always link back!

Liability

Once an item is in the possession of the customer, Sophie Wells Art accepts no liability for loss or damage caused by misuse, mishandling or improper care. This includes, but is not limited to, smudging, tearing, creasing, scratching or other physical damage.

In line with UK consumer law, a replacement or refund will be offered where items are received damaged in transit or where faulty goods are supplied, Commissions and Original artworks are excluded from this clause. All artworks and prints are carefully inspected prior to dispatch and only items meeting quality standards are shipped.

Customers are responsible for reading product descriptions carefully before purchasing. Compensation will not be provided for misunderstandings arising from failure to read the information supplied. Where sizes are listed, any borders are included in the stated dimensions unless otherwise specified. If you are in any doubt, please get in touch first via the contact page

Returns, Replacements and Refunds

If there is an issue with your order, please contact me and I will do my best to resolve it. While every effort is made to present artwork accurately, colours may vary slightly depending on screen settings and device calibration. Customers concerned about colour accuracy are advised to view images on multiple devices prior to purchase.

Returns and refunds are handled in accordance with UK consumer legislation. Return postage costs are the responsibility of the customer providing a RAC has been issued and Sophie Wells Art is aware of said return request.

Occasionally, complimentary items such as misprints may be included with fine art print orders. These items are not part of the purchased order and are not eligible for replacement or exchange. If a replacement is requested for a purchased item, customers may be asked to provide clear photographic evidence of the items received, including any documentation enclosed with the order.

Shipping Policy

Processing times are listed in each product description. Sophie Wells Art is a small studio and aims to dispatch orders as promptly as possible. Dispatch delays may occur during periods of high demand, including increased attention on social media. We appreciate your patience in such circumstances.

Requests for address changes must be made within 24 hours of placing an order. Once an order has been dispatched, address changes are no longer possible. Please ensure all delivery details are correct at checkout or within your account before you checkout.

Sophie Wells Art is not responsible for orders lost or undelivered due to incorrect or incomplete addresses provided by the customer. Where a parcel is returned due to an address error, any refund issued will be subject to a 20% restocking fee and original shipping costs will not be refunded.

Duties and Taxes

Sophie Wells Art operates from the United Kingdom and is not responsible for any import duties, customs charges, VAT or other fees applied to international orders.

All prices are listed exclusive of any import charges unless stated otherwise. Any applicable duties or taxes are determined by the destination country’s customs authority and are the responsibility of the customer.

If customs charges are refused and the item is returned, a refund will be issued for the purchase price only, less the original shipping costs, provided the item is returned in its original condition.

Items are declared at full purchase value for customs purposes and documentation will not be altered under any circumstances.