Returns Policy

Last updated: July 2026

At For The Bold Customs, every item is created with care and attention to detail. We hope you love your purchase, but if there is a problem, please read our policy below.

Returns

We accept returns on non-personalised, non-custom items within 14 days of delivery.

To be eligible for a return, your item must:

Be unused and in its original condition
Be returned in its original packaging where possible
Be sent back within 14 days of receiving your order

Customers are responsible for the cost of returning unwanted items unless the item is faulty or incorrect.

Personalised & Custom Orders

Due to the nature of personalised, made-to-order and custom products, these items cannot be returned or refunded unless they arrive damaged, faulty or an error has been made by For The Bold Customs.

Please ensure all names, spellings, photographs and personalisation details are correct before placing your order.

Hand-Painted Items

Each hand-painted item is individually created by hand, meaning slight variations are part of the handmade process and make every piece unique. These variations are not considered faults.

Damaged, Faulty or Incorrect Items

If your order arrives damaged, faulty or you receive the wrong item, please contact us within 48 hours of delivery.

Please include:

Your order number
A description of the issue
Clear photographs of the item and packaging

If the item is confirmed to be faulty or incorrect, we will arrange a replacement, repair or refund where appropriate.

Refunds

Once your returned item has been received and inspected, we will notify you of the outcome.

If approved, your refund will be processed to your original payment method within 5–10 working days.

Original shipping costs are non-refundable unless the return is due to our error or a faulty item.

Exchanges

We only replace items if they are damaged, faulty or incorrect.

If you would like a different design, colour or product, a new order will need to be placed.

Return Shipping

Customers are responsible for ensuring returned items are packaged securely.

We recommend using a tracked postal service, as we cannot be responsible for returns lost in transit.

Order Cancellations

Orders for personalised or custom items cannot be cancelled once work has begun.

If you wish to cancel an order, please contact us as soon as possible. If production has not yet started, we will do our best to accommodate your request.

If you have any questions about returns or refunds, please contact us:

For The Bold Customs

Email: [email protected]

We aim to respond to all enquiries within 2 working days.