Privacy Policy

Last updated: July 2026


At For The Bold Customs, we are committed to protecting your privacy and handling your personal information responsibly.

This Privacy Policy explains what information we collect, how we use it, and your rights under the UK General Data Protection Regulation (UK GDPR).


Who We Are

For The Bold Customs is a UK-based small business creating handmade, personalised and hand-painted gifts, accessories, artwork and custom products.

If you have any questions about this Privacy Policy, please contact us at:

Email: [email protected] (replace if different)


Your Privacy

We respect your privacy. Personal information collected through this website is used solely to process orders, respond to enquiries, provide customer support, and improve your shopping experience. We will never sell or rent your personal information to third parties.

Payment card details are processed securely by Stripe and are never stored on our servers. We do not have access to your full payment card information.


What Information We Collect

When you place an order or contact us, we may collect:

  1. Your name
  2. Billing and delivery address
  3. Email address
  4. Telephone number (if provided)
  5. Payment information (processed securely by Stripe)
  6. Any information you provide for personalised orders, including photographs, names, wording or design requests
  7. Information about how you use our website through cookies and analytics


How We Use Your Information

We use your information to:

  1. Process and fulfil your order
  2. Create personalised and custom products
  3. Contact you regarding your purchase
  4. Respond to enquiries
  5. Provide customer support
  6. Comply with legal and tax obligations
  7. Improve our website, products and services

We only use your personal information where we have a lawful basis to do so.


Marketing

If you choose to subscribe to our newsletter or marketing emails, we may occasionally send updates about new products, special offers and promotions.

You can unsubscribe at any time by clicking the unsubscribe link in any email or by contacting us.

We will never send marketing emails unless you have chosen to receive them.


Payment Information

All payments are processed securely by Stripe.

For The Bold Customs does not store, process or have access to your full payment card details. Payment information is encrypted and handled directly by Stripe using secure payment technology.


Personalised Orders

If you provide photographs or other personal content for a custom or personalised order:

  1. They are used solely to create your order.
  2. They are stored securely while your order is being completed.
  3. They may be retained for a short period in case of queries or reprints before being securely deleted.
  4. We will never use your photographs or personalised designs for advertising, social media or marketing without your permission.


Sharing Your Information

We only share your information when necessary to provide our services, including with:

  1. Stripe (payment processing)
  2. Royal Mail or other delivery companies
  3. Website hosting providers
  4. Legal authorities where required by law

We never sell, rent or trade your personal information.


Cookies

Our website uses cookies to improve your browsing experience.

Cookies may be used to:

  1. Remember items in your shopping basket
  2. Improve website performance
  3. Analyse website traffic
  4. Understand how visitors use our website
  5. Provide essential website functionality


You can manage or disable cookies through your browser settings. Please note that disabling certain cookies may affect how the website functions.


How Long We Keep Your Information

We only keep personal information for as long as necessary.

Order information may be retained for up to 6 years to comply with UK tax and accounting laws.

Personalisation photographs and artwork are retained only for as long as necessary to complete your order unless you request otherwise.


Your Rights

Under the UK General Data Protection Regulation (UK GDPR), you have the right to:

  1. Request access to the personal information we hold about you
  2. Request correction of inaccurate information
  3. Request deletion of your personal information where applicable
  4. Restrict or object to certain processing
  5. Request a copy of your personal data
  6. Withdraw consent for marketing at any time


To exercise any of these rights, please contact us using the details below.


Data Security

We take appropriate technical and organisational measures to protect your personal information from unauthorised access, loss, misuse or disclosure.

While we work hard to protect your information, no method of transmission over the internet can be guaranteed to be completely secure.


Third-Party Links

Our website may contain links to other websites.

We are not responsible for the privacy policies or practices of third-party websites. We encourage you to read their privacy policies before providing any personal information.


Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business or legal obligations.

Any updates will be posted on this page with a revised "Last Updated" date.


Contact Us

If you have any questions about this Privacy Policy or how we handle your personal information, please contact us:

For The Bold Customs

Email: [email protected]


If you are not satisfied with our response, you also have the right to lodge a complaint with the Information Commissioner's Office (ICO), the UK's independent authority for data protection.